Complaints & Grievances

We take every complaint seriously. This page explains how to raise a concern with NuMi Rx and, if you prefer, with independent regulators.

1. Contact NuMi Rx

Email compliance@numirx.com or call 813.812.1833. Please include your full name, date of birth, order or visit reference (if applicable), and a description of the concern.

2. Our Response

We acknowledge complaints within 2 business days and aim to resolve them within 30 days. Clinical complaints are escalated to the Medical Director. Dispensing complaints are escalated to Rush Pharmacy. Privacy complaints are handled by our Privacy Officer.

3. External Reporting

You are always free to report concerns directly to:

Your state medical board (for clinical concerns about a provider).
Your state board of pharmacy (for dispensing concerns).
FDA MedWatch or 1-800-FDA-1088 (adverse drug events).
U.S. Department of Health and Human Services, Office for Civil Rights (HIPAA privacy complaints).
LegitScript (certification and compliance concerns).

4. Non-Retaliation

We will not retaliate against any patient for filing a complaint or reporting a concern.